At Epic Touch Print, we are dedicated to providing a seamless shopping experience, ensuring that your personalized gift items and corporate gifts are delivered to you in a timely and secure manner. Please read our shipping policy below for details on how we handle shipping and delivery.

1. Processing Time:

• Order Processing: Once your order is placed, our team begins the customization and production process. Depending on the nature of the product, personalization may take between 2-5 business days.
• Order Confirmation: After your order is processed, you will receive an order confirmation email with the details of your purchase. Once your item is ready for shipping, you will receive another notification with tracking information.

2. Shipping Time:

• Domestic Shipping: We offer shipping across India. Once your order is dispatched, delivery typically takes 5-7 business days, depending on your location.
• International Shipping: For international orders, shipping times may vary based on the destination country. Generally, international shipments take 10-15 business days to arrive.
• Note: Shipping times are estimates and may be affected by factors outside our control, such as carrier delays or customs processing for international orders.

3. Shipping Charges:

• Shipping costs are calculated based on the total weight of your order and the delivery destination. Any applicable shipping charges will be displayed during checkout before you confirm your purchase.
• Free Shipping: We offer free standard shipping on domestic orders above [specify amount].

4. Tracking Your Order:

• Once your order is shipped, you will receive a confirmation email containing a tracking number and link to track your package in real time. You can use this to monitor the delivery status of your order.
• In case of any issues or delays in receiving your order, please contact our customer service team [Phone  +91 81302 48832, Email: epictouch23@gmail.com] for assistance.

5. Delivery Issues:

• Incorrect Address: Please ensure that you provide the correct shipping address at checkout. Epic Touch Print will not be responsible for deliveries made to incorrect or incomplete addresses provided by the customer.
• Undelivered Packages: If your package is returned to us due to an incorrect address or failure to deliver, we will contact you to arrange for re-shipment. Additional shipping fees may apply for re-delivery.

6. Damaged or Lost Packages:

• Damaged Packages: If your order arrives damaged, please notify us within 24 hours of delivery and provide an unboxing video as required in our Return & Replacement Policy. We will arrange for a replacement once the claim is verified.
• Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to locate your package or send a replacement if necessary.

7. International Shipping & Customs:

• Customs Duties and Taxes: For international orders, please note that customs duties, taxes, and fees may be applicable in your country. These charges are the responsibility of the recipient and must be paid upon delivery.
• Customs Delays: International shipments may be subject to delays due to customs clearance procedures. Unfortunately, Epic Touch Print cannot control or expedite these processes.

8. Contact Us:

For any questions or concerns regarding your shipment, feel free to reach out to our customer service team at:

• Email: epictouch23@gmail.com
• Phone: +91 81302 48832

Thank you for choosing Epic Touch Print! We look forward to delivering your personalized and corporate gifts with care and precision.